Stupidity often comes at quite a price and we have paid for it dearly this past week. We have a small pool in the back yard and we made the fatal mistake to not have it serviced regularly enough over the winter. This has led to quite a large bill, but it was entirely our fault. So in today’s post I want to share our mistake and a great experience we had with the pool service company.
Our previous service provider went out of business some time last year and this led us to simply postpone finding a new pool guy. As a result we had some pretty serious issues with the pool filter pump, but also a small leak has now caused several tiles to come lose.
In late April we decided to drain the pool and fill it up with fresh water and get the chemical balance set again. All seemed fine, but what we didn’t realize was that the pump was malfunctioning and it ultimately led to the water becoming unsafe. So not only did the pool pump need to be fixed, but a whole pool filling had to be drained again.
In addition there was a small leak due to a crack in one of the tiles. This led to water seeping behind the tiles and about a dozen of them have come loose and had to be fixed as well. We felt pretty stupid to say the least.
Thankfully the guys from Orange County Pool Cleaning Service CA came to our rescue and had dealt with similar situations many times before. They assessed the problem and on the first call out fixed the pump, which had become clogged up and there was a problem with the motor as well. We then drained the pool, as this was going to mean that fixing the tiles was not going to be as expensive as it would have been to fix it below the water line.
So the following day they were out again and did a fantastic job at getting the pool tiles fixed. They recommended that we wait a day before we started filling up the pool and we did just that. But their follow up service was great as well. A day after the tiles were fixed one of their team called out again to inspect that everything was ok and we could go ahead to fill the pool again. We did not expect this and were not charged for the visit either, so we were well impressed to say the least.
Overall they were hugely professional and did a fantastic job at fixing our pool. We have also signed up for their regular pool maintenance service and they will now call out once a month to check up on the pool equipment and do some regular cleaning. Hopefully this will mean that we won’t be hit by such big problems again.
We would highly recommend them if you are looking for any minor or major fixes to be done, and you can find their contact details here.